Meta & AI Provider Contracts

1. Overview of Vendor Governance

Opimatic integrates with third-party software ecosystems—including social communication APIs, cloud server infrastructure, and artificial intelligence models—to deliver our omnichannel automation platform. Ensuring that all underlying vendor agreements comply with GDPR, CCPA, and global privacy standards is core to our legal framework.

This document details how Opimatic reviews, negotiates, and enforces contractual terms with key technology providers such as Meta Platforms, OpenAI, Google Cloud, and AWS.

2. Meta Business & Messaging API Terms

Because Opimatic powers unified inboxes and auto-posting for WhatsApp, Instagram, and Facebook Messenger, all integrations strictly adhere to Meta's Business Terms and Platform Terms:

• Data Usage Restrictions: Meta data is processed solely to provide user-requested messaging workflows and scheduled publishing features, prohibiting unauthorized profiling or ad targeting.
• Opt-In Compliance: Automated messaging triggers are contractually bound to require verified end-user opt-in consent.
• Webhook Security: Encrypted webhook handshakes and signed payloads guarantee secure message transit between Meta endpoints and Opimatic servers.

3. AI & LLM Provider Contracts (OpenAI & Google)

Opimatic utilizes advanced AI models to generate marketing copy, suggestions, and auto-replies. Our enterprise agreements with AI providers include robust privacy protections:

• Zero Data Training Guarantee: Client inputs, customer chat logs, and workspace assets are strictly excluded from being used to train underlying artificial intelligence models or public LLMs.
• API Data Retention: Prompts and responses sent via AI APIs are purged from provider servers within strict 30-day operational windows used solely for abuse monitoring.

4. Hosting & Cloud Infrastructure Contracts

Core application logic and encrypted databases are hosted on enterprise-grade cloud environments (AWS and Google Cloud Platform) governed by rigorous legal agreements:

• Execution of standard Data Processing Addendums (DPAs) featuring EU Standard Contractual Clauses (SCCs).
• Guaranteed uptime SLAs, multi-region redundancy, and encrypted backup schedules.

5. Data Segregation & Tenant Isolation

Our vendor contracts require strict multi-tenant isolation, ensuring that data belonging to Opimatic customers and their agency sub-accounts is logically separated and cryptographically secured against unauthorized cross-tenant access.

6. Periodic Legal & Security Reviews

Opimatic's compliance team conducts formal reviews of all critical vendor contracts, subprocessor certifications, and API terms on a semi-annual basis to ensure continuous alignment with evolving international privacy regulations.

7. Legal & Vendor Compliance Desk

If you are a partner, enterprise client, or auditor seeking specific documentation regarding our vendor agreements or Meta/AI provider terms, please contact our legal team: