Privacy Policy
Learn how Opimatic collects, uses, and protects your data.
1. Introduction
Welcome to Opimatic ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (opimatic.com) or use our omnichannel automation software and services (collectively, the "Services").
By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
2. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Data"). The types of data we collect include:
- Account Information: Name, email address, phone number, company name, and password when you register for an Opimatic account.
- Billing Information: Payment card details, billing address, and transaction history (processed securely via our third-party payment processors like Stripe).
- Integration Data: Data accessed via third-party APIs (e.g., WhatsApp, Facebook, Shopify) when you connect your accounts to Opimatic to enable our omnichannel workflows.
- Usage Data: Information about how you interact with our platform, including IP addresses, browser types, log data, and diagnostic information.
3. How We Use Your Data
Opimatic uses your Personal Data for the following purposes:
- To provide, operate, and maintain our Services.
- To process your transactions and manage your agency or client sub-accounts.
- To send administrative information, such as updates, security alerts, and support messages.
- To analyze usage trends and improve the performance and user experience of our software.
- To comply with legal obligations and enforce our Terms of Service.
4. Sharing and Disclosure
We do not sell, rent, or trade your Personal Data to third parties. We may share your information only in the following situations:
- Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., AWS hosting, Stripe payment processing, email delivery).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
5. Data Security
Opimatic utilizes enterprise-grade security measures to protect your data. We implement bank-level 256-bit SSL encryption for data in transit and AES-256 encryption for data at rest. While we strive to use commercially acceptable means to protect your Personal Data, please remember that no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Privacy Rights
Depending on your location (such as under the GDPR for European users or CCPA for California residents), you may have the following rights regarding your Personal Data:
- Access & Portability: The right to request copies of your Personal Data in a structured, commonly used format.
- Correction: The right to request correction of inaccurate or incomplete data.
- Deletion: The right to request the erasure of your Personal Data under certain conditions ("Right to be Forgotten").
- Restriction: The right to restrict or object to our processing of your data.
To exercise any of these rights, please contact us using the information provided in Section 8.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team at:
Email: privacy@opimatic.com
Address: Opimatic Inc, London, UK